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Banking Solution

AI Chatbot

Answers FAQs from your knowledge base. Includes routing, escalation, and chat history.

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AI Chatbot — admin portalAI Chatbot — mobile app
Key Features
  • FAQ with AI WorkflowAutomate FAQ handling with intelligent workflows.
  • Text & Voice ResponseSupport customers with natural text and voice interactions.
  • AI Connections — Claude, ChatGPT, GeminiConnect with Claude, ChatGPT, Gemini and other leading models.
  • Routing & Escalation RulesAutomatically route queries and escalate when needed.
  • Knowledge Base ManagementCreate, organize and maintain content easily.
  • Knowledge Gap DetectionIdentify missing information and improve continuously.
  • Customer Chat HistoryAccess and review all past conversations in one place.
  • Conversation Details & TimelineTrack interactions and activities over time.
  • Export as PDF/CSVExport chats and reports as PDF or CSV files.
  • Test as CustomerTest and preview responses as a real customer.

Who it's for

  • Banks

    Improve customer support and service efficiency.

  • MFIs

    Empower agents and customers with intelligent support.

  • Financial Institutions

    Ensure compliance and deliver consistent service.

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